North Pole Security Privacy Policy

Effective Date: 2025-03-05

This Privacy Policy (“Policy”) describes how North Pole Security, Inc. (collectively, “North Pole Security,” “North Pole,” “we” or “us”) collects, uses, discloses and otherwise processes the personal information described below, as well as the rights and choices you have regarding such personal information. 

This Privacy Policy applies to the extent we process personal information on our own behalf, as a controller. This Policy does not apply to the extent we process personal information, as a processor or service provider, on behalf of our business customers (“Customer Data”). Where we process such Customer Data as a processor, such processing is subject to the privacy policies of our respective business customers. In such cases, North Pole will only process Customer Data on behalf of and under the instructions of our customers and as set out in our customer agreements, or where otherwise required by applicable laws.

You can review more detailed information about our privacy practices and your rights and choices below in our Policy, which is organized into the following sections:

1. Scope
2. Personal Information Collection 
3. Purposes of Collection and Use
4. Disclosure of Information 
5. Cookies, Targeting, and Analytics
6. Your Privacy Choices 
7. Information About Children
8. Third-Party Sites and Services 
9. Security 
10. Retention
11. Changes to Our Privacy Policy
12. Contact Us

Scope

This Privacy Policy applies to the personal information that North Pole processes regarding: 

• Users of our websites where this Policy is posted, including https://northpole.security/ (“Site”) and the services we provide through our Site, and where we display or include a link to this Policy (collectively, the “Services”); 
• Potential customers that are interested in our products and Services, or communicate with us for support or other interactions with us;
• Individuals who register for and/or apply to participate in our trainings, webinars, meet ups, other events, and programs; 
• Individuals who are subscribed to receive news, information and marketing communications from us; 
• Individuals who participate in contests, sweepstakes, surveys and research conducted by us; and
• Individuals that communicate with us or otherwise engage with us related to our Services.

Not In Scope. Note that this Privacy Policy does not apply to the services we provide to our business customers which may be governed by different privacy notices. Also, this Privacy Policy does not apply to job applicants and candidates who apply for employment through our job application portal, or to employees and non-employee workers, whose personal information is subject to different privacy notices. 

Your use of our Services and Site, and any dispute over privacy, is subject to this Policy and our Terms of Use, including its applicable limitations on damages and the resolution of disputes. Our Terms of Use are incorporated by reference into this Policy.

Personal Information Collection 

We collect information directly from you, from third parties, and by automated means as set out below.

• Personal Information Collected Directly. 

The personal information that we collect and process will vary depending upon the circumstances and how you interact or engage with us, but generally includes: 

• Registration and profile information. If you register for our programs or events, or otherwise register for our Services, we may collect personal information from you, including name, email address, physical address, phone number, other contact information, and other information related to your account, such as your preferences. 

• Communications and interactions. When you communicate or interact with us, whether through the Site, Services, via email or otherwise, we collect and maintain a record of your contact details, contact preferences, communications, and our responses. Interactions may include when requesting a product demonstration or filling out a ‘Contact Us’ form, requesting additional information about our Services, signing up for our mailing lists, or otherwise providing us information through the Site or Services. 

• Events and other programs. For example, if you register for or attend an event that we host or sponsor, including summits and webinars, we may collect information related to your registration for and participation in such an event.

• Promotions and surveys. If you participate in sweepstakes, contests, and promotions that we offer, we will collect your name, email address, and other registration information related to contests, sweepstakes, and promotions. We may also conduct surveys, which may help us evaluate, develop and improve our Services and better respond to audience preferences. If you respond to surveys or similar requests, we will collect your personal information, including name and contact information and survey responses.

• Personal Information from Third Parties Sources.

We collect information about you from other sources, such as public sources, partners, and other third parties. For example, we may collect information such as:

• Vendors and service providers. We outsource some of our operations to our service providers and vendors in order to provide and operate our Services. They may collect and provide us with IP address and unique identifiers.

• Lead information. We may receive lead and prospect information from third parties, about prospective business customers that may be interested in our Services. We may also engage with third parties to enhance or update our prospective customer information.

• Social media and other third-party platforms. If you post information about us or engage with us on social media or other third-party platforms, we may collect personal information about you from that third-party platform.These third-party platforms and services control the information they collect and share about you. For information about how they may use and disclose your information, including any information you make public, please consult their respective privacy policies.

• Personal Information We Collect Automatically or Derive.

We automatically collect personal information related to your use of our Services and interactions with us and others, including information we collect automatically (e.g., using cookies and pixel tags). We may also derive information about you and your use of the Services. Such information includes:

• Device and browsing information. We may use cookies, third-party SDKs, pixel tags, and other tracking technologies to automatically collect personal information when you use our Site and other Services. This information may include IP address and other unique identifiers, general location information, browser type, domain names, access times, pages views, date/time stamps, operating system, language, device type, unique ID, Internet service provider, referring and exiting URLs, and similar device and usage information. For more information about our use of cookies and other online tracking tools, please see the “Cookies, Targeting, and Analytics” section below.

• Activities and usage. We collect activity information related to your use of our Site and Services, such as information about the links clicked, searches, features used, pages viewed, time spent, and files uploaded. We also collect activity information related to your use of our Site and Services, such as data logs, as well as data used to: identify the source and destination of a communication; optimize and maintain performance of the Site, Services, and our products; and monitor, investigate and prevent and detect fraud, system abuse, security incidents, unauthorized activities and access, and other misuses of the Site and Services. 

• Purposes of Collection and Use 

Generally, we collect, use and otherwise process the personal information we collect for the following purposes:

• Providing Services and support. To provide and operate our Site and Services, communicate with you about your use of the Services, provide troubleshooting and technical support, respond to your inquiries, fulfill your orders and requests, communicate with you, and for similar service and support purposes. This includes, for example, administering our programs and events and communicating with you about them.

• Analytics and improvement. To better understand how users access and use the Services, and our other products and offerings, and for other research and analytical purposes, such as to evaluate and improve our services and business operations, to develop services and features, and for internal quality control and training purposes. 

• Marketing and advertising. For marketing and advertising purposes. For example, to send you information about our Services, such as offers, promotions, newsletters and other marketing content, as well as any other information that you sign up to receive. We also may use certain information we collect to manage and improve our advertising campaigns so that we can better reach people with relevant content.

• Research and surveys.To administer surveys and questionnaires, such as for market research or member satisfaction purposes.

• Security and protection of rights. To protect the Services and our business operations; to prevent and detect fraud, unauthorized activities and access, and other misuse; where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of the Termsor this Policy. 

• Complying with legal obligations and responding to legal process. To comply with the law and our legal obligations, to respond to legal process and related to legal proceedings.

• General business and operational support. To consider and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions, and related to the administration of our general business, accounting, auditing, compliance, recordkeeping, and legal functions.

Aggregate and non-identifiable data.We may also derive, use and disclose aggregate, anonymous, and other non-identifiable data related to our business and the Services for quality control, analytics, research, development and other purposes. 

Disclosure of Information

We may disclose the information, including personal information, that we collect to others, as reasonably necessary for the purposes described above and as otherwise directed or authorized to by you, which may include: 

• Vendors and service providers.To vendors, service providers, contractors, or agents who process such information on our behalf, in order to provide services to us or perform functions on our behalf, including IT service providers, analytics providers, and data providers that we work with to enhance our data. 

• Affiliates and subsidiaries.To our affiliates or subsidiaries; however, if we do so, their use and disclosure of your personal information will be subject to this Policy.

• Protecting rights and interests. To law enforcement and others where we believe doing so is necessary to protect the Services, our rights and property, or the rights, property and safety of others. For example, in order to (i) prevent, detect, investigate and respond to fraud, unauthorized activities and access, illegal activities, and misuse of the Services, (ii) situations involving potential threats to the health, safety or legal rights of any person or third party, or (iii) enforce, and detect, investigate and respond to violations of our Terms of Service. We may also disclose personal information, related to litigation and other legal claims or proceedings in which we are involved, as well as for our internal accounting, auditing, compliance, recordkeeping, and legal functions.

• Legal compliance. To regulators, law enforcement and other third parties in order to comply with applicable legal or regulatory obligations, including as part of a judicial proceeding, in response to a subpoena, warrant, court order or other legal process, or as part of an investigation or request, whether formal or informal, from law enforcement or a government official.

• Business transfers. We may disclose your information to another entity in connection with an acquisition or merger, sale or transfer of a business unit or assets, bankruptcy proceeding, or as part of any other similar business transfer, including during negotiations related to such transactions.

Cookies, Targeting, and Analytics 

We and our third-party service providers use cookies, pixels, JavaScript, and other mechanisms to automatically collect information browsing, activity, device and similar information within our Site and Services. We use this information to, for example, analyze and understand how users access and use the Services, how they interact with others through our Services, as well to identify and resolve bugs and errors in our Services and to assess secure, protect, optimize and improve the performance of our Services.

Cookies. Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through the Site and Services for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Services, while others allow us to track your activities in our Services, support the security and performance of the Services, or allow us to track activity and usage data within Service. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. 

Pixel Tags. Pixel tags (sometime called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your device, pixel tags are embedded invisibly on web pages and online content. We may use these, in connection with our Site and Services to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third-party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

Third-Party Analytics. We may use non-affiliated analytics companies, for example Google Analytics (see privacy policy and opt-out), to evaluate use of our Services. We use these tools to help us understand use of, and to improve, our Services, performance, ad campaigns, and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services.

Do-Not-Track. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt out of targeted advertising by following the instructions in the “Cookies, Targeting, and Analytics” section.

Preferences. We make available several ways for you to manage your preferences regarding third-party cookies within our Site and Services. Many of these are browser and device specific, which means that you need to set the preference for each browser and device you use to access our Site and Services. In addition, if you delete or block cookies, you may need to reapply these preferences. Further, opting out of cookies as discussed below does not mean that you will no longer receive advertising content from us. You may continue to receive generic or “contextual” ads from us.

• Browser settings. To prevent cookies from tracking your activity on our Site or visits across multiple websites, you can set your browser to block certain cookies, notify you when a cookie is set or delete cookies. Visitors to our Site and other online services who disable cookies will be able to browse the Site, but some features may not function. 

Your Privacy Choices 

Users have several choices regarding their personal information and privacy preferences, as described in this section. 

Marketing Communications. We may send periodic promotional emails to you. You may opt out of such communications by following the opt-out instructions contained in the email or emailing us at info@northpole.security. Please note that it may take up to ten (10) business days for us to process opt out requests. If you opt out of receiving promotional emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Services you have requested or received from us.

Cookie and Targeted Advertising. As described in the “Cookies, Targeting, and Analytics” section above, you can manage your preferences for cookies our Site and Services by adjusting your cookie settings or other preferences.

For more information about our privacy practices and your privacy choices, you may contact us as set forth in the ‘Contact Us’ section below.

Information About Children

Our Site is not intended for minors under the age of 13. We do not knowingly or specifically collect information about minors under the age of 13. If you believe we have unintentionally collected such information, please notify us at info@northpole.security and we will take action as necessary to securely delete such information. 

Third-Party Sites and Services

Our Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.

Security

We have implemented safeguards and technical measures to protect the personal information that we have under our control from unauthorized access, use or disclosure. However, no data security measures can guarantee 100% security.You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared device.

Retention 

As a general rule, we retain your personal information for as long as necessary to fulfill the purposes for which it was collectedand is used by us, as stated in this Policy.Further, to the extent permitted by applicable law, we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements.

Changes to our Privacy Policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change, such as via email or prominent notice on the Site.

Contact Us

If you have questions or concerns regarding the way in which your personal information is being processed or this Policy, please email us at info@northpole.security.